- Ascertaining client needs and expectations.
- Designing training methodologies to match these needs and expectations. Assigning the appropriate training experts for the assignment.
- Creating customised training material.
- Training for immediate implementation.
- Enter VVIP world
- The Empirical 5 Golden Pillars
- Professional polished language skills. Professional words and phrases
- The 15 steps to complete confidence
- Concierge professional excellence
- Meet, greet and departures essentials
- How to deal with a difficult guest the 6 steps.
- How to deal with a difficult guest the 3 steps.
- The professional wake-up call
- Room orientation excellence
- The excellence of drink service delivery
- The history of English Afternoon Tea and the set-up and service of traditional High Tea
- Room check lists
- Room Turn down excellence
- Cleaning and polishing shoes
- Packing and un-packing a suitcase. The efficient way and the timely way
- Towel folds according to set standards
- Gown folds
- Toilet paper folds
- Dealing with prying guests seeking confidential information
- How to deal with guest who are not entitled into a VIP area
- Dealing with a guest that smokes in a non-smoking area
- Cigars & Cigar Service
- Wine and champagne expert delivery
- Spa and gym service excellence and the language of service thereof
- Pool side service
- Fine dining table set up
November 27 - December 1, 2023