Expert Training will be hands-on demonstrations on the specific skills sets needed to improve staff service levels. Each subject will be discussed, demonstrated, and then role played by all candidates and then immediately implemented in the “real” environment.
What makes the consummate professional?
What the professional carries on his or her person and the art of “The delivery of a pen”.
Ahead to toe look at essentials of personal presentation according to your set standards.
Teaching skills on how to be the very best in the world of hospitality.
A lesson to open the mind to the lifestyles and expectations of the wealthy and super wealthy.
Self-confidence is an unseen quality that is a more accurate yard stick of human performance and happiness. We examine this subject and look at both self-confidence and esteem.
We teach the use of a range of simple yet effective vocabulary. For example, instead of ending a sentence with the cost of a service, the professional should use the word “value” and reiterate its inherent qualities. “The value of this experience is £.”
One of the most important tools to anticipate our clients’ needs is our teachings on the “client profiling”.
A detailed module on the full complement of skills needed to pack and unpack suitcases.
Review of body language, facial expressions, verbal expressions, how to stand, how to move, how to present items, carry a tray and door-knocking protocol.
Step by step guide into the care of all shoe types and then the final presentation of the shoe.
Developing an eye for detail to bolster customer service quality. Training includes the room checklist.
A front of house professional should have a checklist of techniques to anticipate any consumer request, and the skills to deliver on a consistently high level.
English afternoon tea / High tea history / setup and delivery.
A detailed service standard protocol for the meet and greet and departure of the guest.
Listening to clients and picking up nuances of client requirements and delivering service focusing on “the little details” which make an unforgettable client experience.
A range of language skills to deal effectively with clients who want confidential information.
A 5 step guide to effectively dealing with a difficult guest.
Correct protocol request of client need and present fresh fruit in the professional path.
Checklist essentials / ambience / language of service / profiling / spa services and products knowledge, upselling with finesse, gym setup focusing on the small details.
Procedure of opening and closing the door correctly.
Precisely receive jacket and rightly present.
Room services step by step essentials.
Techniques and language to deliver fantastic service poolside.
Correct protocol for all tray setups.
Correct protocol for check availability status in addition with room status or service place.
Introducing products and services is the art of presentation. Attendances should have the presentable appearance and personality with polished language and suitable gesture.
October 26 - 30, 2020